Shipping, Returns
& FAQ
🚚 Shipping
- Singapore — free standard delivery on all orders.
- Malaysia — S$9.90 flat delivery (free on orders over S$60).
- Indonesia — S$14.90 flat delivery (free on orders over S$90).
- Orders ship from Singapore within 1–2 working days after payment. Estimated delivery: Singapore 2–4 working days; West Malaysia 3–5 working days (East Malaysia may take a little longer); Indonesia 5–10 working days depending on region and customs.
- You'll receive updates at the mobile number or email you provide at checkout, and you can check progress anytime on the order tracking page.
↩️ Returns, Exchanges & Refunds
This policy applies to orders shipped to Singapore, Malaysia and Indonesia.
Socks are a hygiene product. Every pair is sealed in a tamper-evident zip pouch. Once that seal is opened, the socks are treated as used and can no longer be resold — so, for health and hygiene reasons, opened pairs are not eligible for change-of-mind returns or exchanges. Please check the size guide before you open your pair.
- Genuine manufacturing fault, transit damage or wrong item — covered. Contact us within 14 days of delivery with clear photos (and a short video where relevant) showing the issue. If our assessment confirms a genuine fault, we'll send a free replacement or full refund with return shipping on us — this applies even if the hygiene seal has been opened, in Singapore, Malaysia and Indonesia alike. Please see what counts as a fault below; all such returns are inspected before any refund is issued.
- Change of mind or wrong size — refund only. We do not offer change-of-mind exchanges; if you'd like a different size or colour, request a refund and place a new order. We'll refund only if the item is returned within 14 days, unworn, unwashed, with the hygiene seal (the sealed zip pouch) still intact and unopened, in its original packaging. Opened pouches cannot be accepted for hygiene reasons. Return shipping is the customer's responsibility and is deducted from the refund:
- Singapore — S$5 deducted per return.
- Malaysia — S$15 deducted per return (cross-border return shipping). The original S$9.90 delivery charge is non-refundable.
- Indonesia — S$20 deducted per return (cross-border return shipping). The original S$14.90 delivery charge is non-refundable.
- No change-of-mind exchanges. For a different size or colour, please request a refund (above) and place a new order. This does not affect faulty, damaged, wrong or not-as-described items, which we always replace or refund free of charge as required by law.
- Order we can't fulfil (e.g. a size sells out after you pay): full refund, no fee, via your original payment method within 3 working days.
- Always email udcos@naver.com with your order number before sending anything back, so we can confirm the return address and process your refund correctly. Returns sent without contacting us first may be delayed.
What counts as a fault (and what doesn't)
To keep prices fair for everyone, faults are assessed strictly. A fault means a genuine manufacturing or material defect — for example a hole or tear present on arrival, broken stitching that affects use, a non-functioning grip sole, or the wrong product or size (versus the label) being sent.
The following are normal characteristics of grip / taping compression socks and are NOT considered faults:
- Minor unevenness in the non-slip grip, or small variations in how the grip is applied.
- Loose threads or stray threading, slight discolouration, fold or crease marks, and finish or process marks — these occur naturally in the way these socks are knitted and packed.
- A firm or very tight feel on first wear — this is the nature of taping compression socks. If you prefer a looser fit, size up (see the size guide).
- Normal wear and tear from use over time.
- Damage caused by not following the care instructions — machine wash cold, air dry only; do not bleach or tumble dry.
- A skin reaction to natural rubber latex — these socks contain latex, so please check before buying if you have a latex allergy.
- Choosing the wrong size — this is handled as a change-of-mind/size return (above), not a fault.
Assessment: all returns are inspected on receipt. A refund or replacement for a claimed fault is issued only after we confirm a genuine manufacturing defect. If a returned item shows no fault — or shows wear, misuse, or care-related damage — we may decline the claim and return the item to you, with return postage payable by the customer.
Nothing in this policy excludes or limits your statutory rights — including, in Singapore, the Consumer Protection (Fair Trading) Act and the Lemon Law, and in Malaysia, the Consumer Protection Act 1999 — for goods that are genuinely defective, not of satisfactory quality, or not as described.
❓ FAQ
Is paying by PayNow safe?
Yes — PayNow is Singapore's national bank transfer system, regulated by MAS and used by virtually every bank here. When you scan our QR, your bank app shows the registered recipient TEMFARMING (UEN 53508432C) before you confirm, so you always know exactly who you're paying. Unlike card payments, no card numbers or personal data ever leave your bank app.
Why don't you accept credit cards?
Skipping card processing fees keeps our pro-grade socks at S$30 instead of passing 3–4% in fees on to you. PayNow is instant, free for you, and supported by every Singapore bank app.
What happens after I transfer?
Tap "I've Paid" and we match your transfer using the order reference number (it's automatically attached to your payment). We verify within hours during business days, then pack and ship. Track it anytime on the status page.
I paid but forgot to tap "I've Paid" — is my order lost?
No worries — your transfer carries your order number as the reference, so we can still match it. If anything looks stuck, email us with your order number and we'll sort it out.
Can I pay on my phone if the QR is on the same screen?
Yes — tap Save QR Image at checkout, then use your bank app's Scan & Pay → choose from gallery. Or simply PayNow manually to UEN 53508432C with the exact amount and your order number as reference.
Which size should I get?
S fits 215–240mm (US 4–6), M fits 245–270mm (US 7–9), L fits 275–300mm (US 10–12). See the full size guide. Please choose carefully — once the hygiene seal is opened, socks can't be exchanged for a different size.
Can I return socks after opening the pouch?
For hygiene reasons, no. Once the sealed zip pouch is opened the socks are treated as used and can't be resold, so opened pairs aren't eligible for change-of-mind returns or exchanges — please check the size guide before opening. This does not affect faulty, damaged or wrong items, which we always replace or refund (even if opened) — just email us a photo within 14 days.
How much does a change-of-mind return cost? Can I exchange instead?
We don't offer change-of-mind exchanges — for a different size or colour, request a refund and place a new order. If you change your mind (and the hygiene seal is still unopened), return shipping is on you and is deducted from your refund: S$5 in Singapore, S$15 for Malaysia or S$20 for Indonesia (cross-border), with the original international delivery charge (S$9.90 MY / S$14.90 ID) non-refundable. Genuine faulty, damaged or wrong items are always 100% free to return and we'll replace or refund them — see the returns policy.
What counts as a defect?
A defect means a genuine manufacturing or material fault — such as a hole or tear on arrival, broken stitching, a non-functioning grip sole, or the wrong item/size being sent. Normal characteristics of grip and taping socks are not defects: minor unevenness in the grip, loose threads, slight discolouration, fold marks, finish/process marks, the firm feel on first wear, normal wear and tear, latex sensitivity (these contain latex), or damage from incorrect washing (always wash cold, air dry — no bleach or dryer). All returns are inspected, and refunds for a claimed fault are issued only after we confirm a genuine defect. Full details: what counts as a fault.
📮 Contact
Email udcos@naver.com — we reply within 1 working day.
Sold by TEMFARMING (UEN 53508432C), Singapore. Manufactured by UD Cos Co., Ltd., Korea.