Shipping, Returns
& FAQ
🚚 Shipping
- Free standard delivery for all orders within Singapore.
- Orders ship from Singapore within 1–2 working days after payment verification, and arrive in 2–4 working days.
- You'll receive updates at the mobile number or email you provide at checkout, and you can check progress anytime on the order tracking page.
↩️ Returns & Refunds
- Full refund (via PayNow, within 3 working days) if we can't fulfil your order for any reason — including sold-out sizes.
- Wrong / defective item: contact us within 14 days of delivery with a photo — we'll send a replacement or refund you in full, return postage on us.
- Change of mind: unworn socks in original packaging can be returned within 14 days. Refund issued via PayNow once we receive them.
- To start a return, email udcos@naver.com with your order number.
❓ FAQ
Is paying by PayNow safe?
Yes — PayNow is Singapore's national bank transfer system, regulated by MAS and used by virtually every bank here. When you scan our QR, your bank app shows the registered recipient TEMFARMING (UEN 53508432C) before you confirm, so you always know exactly who you're paying. Unlike card payments, no card numbers or personal data ever leave your bank app.
Why don't you accept credit cards?
Skipping card processing fees keeps our pro-grade socks at S$30 instead of passing 3–4% in fees on to you. PayNow is instant, free for you, and supported by every Singapore bank app.
What happens after I transfer?
Tap "I've Paid" and we match your transfer using the order reference number (it's automatically attached to your payment). We verify within hours during business days, then pack and ship. Track it anytime on the status page.
I paid but forgot to tap "I've Paid" — is my order lost?
No worries — your transfer carries your order number as the reference, so we can still match it. If anything looks stuck, email us with your order number and we'll sort it out.
Can I pay on my phone if the QR is on the same screen?
Yes — tap Save QR Image at checkout, then use your bank app's Scan & Pay → choose from gallery. Or simply PayNow manually to UEN 53508432C with the exact amount and your order number as reference.
Which size should I get?
S fits 215–240mm (US 4–6), M fits 245–270mm (US 7–9), L fits 275–300mm (US 10–12). See the full size guide.
📮 Contact
Email udcos@naver.com — we reply within 1 working day.
Sold by TEMFARMING (UEN 53508432C), Singapore. Manufactured by UD Cos Co., Ltd., Korea.